Last updated: January 12, 2026
Hya Sisters Cleaning Company LLC ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit hyasisterscleaningcompanyllc.com or request our cleaning services, how we use that information, and the choices you have.
1. Information we collect
- Information you give us directly — your name, email address, phone number, property address, and any notes you include when requesting a quote, scheduling service, or sending us an email.
- Information collected automatically — basic technical data such as your IP address, browser type, device type, the pages you view on our site, and the date and time of your visit. This is collected via standard server logs and a small number of first-party cookies.
- Payment information — handled by our third-party payment processor. We never store full card numbers on our servers.
2. How we use your information
- To prepare and send you a quote, schedule visits, and provide cleaning services.
- To send invoices, receipts, and (if you opt in) appointment reminders.
- To respond to questions, complaints, and feedback.
- To understand which pages on our website are useful and improve them over time.
- To comply with our legal and tax obligations.
3. How we share your information
We do not sell or rent your personal information. We share information only with: (a) employees and contractors who need it to do their job; (b) our payment processor, email provider, and accountant; and (c) authorities when required by law.
4. Cookies and analytics
We use a small number of cookies to remember your preferences (for example, that you dismissed the cookie banner) and to measure traffic in aggregate. You can disable cookies in your browser settings — most pages will continue to work normally. See our Cookie Policy for details.
5. Data retention
We keep client records for as long as you remain a customer and for 7 years after your last invoice, as required for tax purposes. Quote requests that do not become bookings are deleted after 24 months.
6. Your rights
You may request a copy of the personal information we hold about you, request that we correct or delete it, or opt out of marketing emails at any time. Email help@hyasisterscleaningcompanyllc.com and we'll respond within 30 days.
7. Children
Our services are not directed to children under 13 and we do not knowingly collect information from them.
8. Changes to this policy
We may update this policy from time to time. Material changes will be noted at the top of this page and, where appropriate, communicated by email.
9. Contact us
Hya Sisters Cleaning Company LLC
291 Joes Road, Glens Falls, NY 12801
help@hyasisterscleaningcompanyllc.com · (518) 745-7412