Hya Sisters Cleaning Company LLC ("Hya Sisters", "we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect through our website hyasisterscleaningcompanyllc.com, how we use it, and the choices you have.
1. Information we collect
We collect two categories of information:
- Information you provide. Name, email address, phone number, home address, and any details you share when requesting a quote, booking a service, or contacting us.
- Information collected automatically. IP address, browser type, device type, pages visited, referring URL, and general geographic location. This is collected through cookies and standard web logs.
2. How we use your information
- To respond to quote requests and provide cleaning services.
- To send appointment confirmations, reminders, and follow-ups.
- To improve our website, marketing, and customer service.
- To comply with legal obligations and enforce our Terms of Service.
3. Sharing your information
We do not sell your personal information. We share it only with:
- Our vetted team members who need it to perform your cleaning.
- Trusted service providers (email, payment processing, analytics) bound by confidentiality.
- Law enforcement or regulators when legally required.
4. Cookies and analytics
We use essential cookies to run the site and optional analytics cookies (such as Microsoft Clarity, Bing Ads, and Google Analytics) to understand how visitors use our site. You can accept or decline optional cookies through our cookie banner or your browser settings. See our Cookie Policy for details.
5. Data retention
We retain customer information for as long as needed to provide our services and for a reasonable period afterward for tax, legal, and business-record purposes (typically 7 years).
6. Your rights
You may request to access, correct, or delete the personal information we hold about you by emailing staff@hyasisterscleaningcompanyllc.com. If you are a California resident, you have additional rights under the CCPA including the right to opt out of the sale of personal information (we do not sell personal information).
7. Security
We use industry-standard technical and organizational measures to protect your data, including TLS encryption for data in transit and access controls internally. No system is 100% secure, but we take this responsibility seriously.
8. Children's privacy
Our services are directed to adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
9. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.
10. Contact us
Hya Sisters Cleaning Company LLC
324 Deercove Drive, Philadelphia, PA 19121
Phone: (215) 236-3635
Email: staff@hyasisterscleaningcompanyllc.com